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Q?
What if my policy will not pay for the total cost of repair?
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A.
Some policies do not cover the total cost. In such a case, Bishop Construction will work with you to discuss options you may have regarding the scope of the project and/or payment options. Some common examples are sump pump failure limits and depreciation value policies.
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Q?
If I hire a Public Adjuster, will this affect the completion time of my project?
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A.
Generally, hiring a Public Adjuster extends the amount of time to complete restoration services, sometimes by a considerable amount. In addition, a public adjuster takes a fee from the settlement of as high as 10 percent. This amount comes out of all payouts from the loss, including, content, structure and additional living expenses.
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Q?
I have a question about the progress of work at my property, who should I ask about this?
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A.
Generally, you should refer questions about the progress of your project to the project manager or the estimator for your job.
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Q?
I have a question about the coverage in my insurance policy, can you help me with that?
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A.
Any questions about what is or is not covered in your policy should be referred to your insurance agent or adjuster.
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Q?
Does Bishop Construction warranty their workmanship?
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A.
Yes, Bishop Construction provides a 3-year workmanship warranty.
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Q?
What is the deductible?
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A.
In an insurance policy, the deductible is the amount of expenses that must be paid out of pocket before an insurer will pay any expenses. Generally, the deductible is the only out of pocket expense you will have.
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Q?
What will you do to protect the security of my property while I am at work?
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A.
Beyond the careful screening of our staff, Bishop Construction uses lock boxes to allow access to our crews while you are at work. Upon leaving, the crew will lock up to keep your property secure until your return.
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Q?
This drying equipment is pretty noisy—can I turn it off at night?
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A.
It is essential that all drying equipment placed be left running in order to protect the structural integrity of the home or business and the indoor environment.
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Q?
My insurance company has a preferred vendor program, do I have to use the company or companies they recommend?
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A.
As the property owner, you have the right to hire the contractor of your choice, even if your insurance carrier has a vendor program or makes a recommendation. You should hire a contractor you feel comfortable with.
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Q?
Some days I don’t see anyone working at my property, why not?
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A.
There are a number of reasons you may not see anyone working at your property on a given day or days, which may include: waiting for a special order to be delivered, waiting for an inspection to be completed before work can continue, one phase of work being completed ahead of schedule, waiting for selections to be turned in, and occasionally one or more crew members may be pulled for emergency response for another customer experiencing a new loss. These are a few of the reasons, but there are sometimes other reasons as well.
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Q?
Why is my mortgage company’s name on the claim payment check?
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A.
The mortgage company is named as a loss payee to protect their investment in the property.
